The Kotak Credit Card Customer Care is a helpline service to tend to all your queries regarding the Kotak Credit Card. You can reach out to the Kotak CC Customer Care for issues such as credit card security, credit card blocking, bill payment, stolen or lost credit card, reward points, and so on.
You can contact the Kotak Mahindra CC Customer Care at 1860 266 2666 for clarifications on any discrepancies pertaining to your Kotak credit card. This helpline is in operation 24x7 to resolve all your credit card-related questions if you are an Indian customer. In case you own a Kotak 811 #DreamDifferent card, you can contact the customer service at 1860 266 0811. This service is functional from 09:30 AM to 06:30 PM on all days, except weekends and holidays.
Kotak Credit Card Customer Care Numbers
Given below are the numbers to contact Kotak CC Customer Care that might come in handy to resolve your credit card issues:
1) For Banking Services
You can make use of the following Kotak CC Customer Care contact numbers to seek help regarding various banking services:
Kotak CC Customer Care Number
1800 266 6666
24x7, for customers that use Optima and Insignia
1800 3006 9090
1860 266 2666
Queries regarding Payday, Personal, and Home Loan
Monday to Saturday from 09:00 AM to 07:00 PM (except holidays)
1860 2666 888 (Local call rates will apply)
1800 209 0000
Unauthorsied transaction/ Credit card fraud
18600 266 2666
Queries pertaining to credit card, credit card mis-sell and banking related grievances
1800 209 5732
Car/ Two Wheeler Loan
Monday to Friday from 09:30 AM to 06:30 PM
1860 266 0811
Monday to Saturday from 09:30 AM to 06:30 PM (except 2nd and 4th saturdays and bank holidays)
1860 266 7777
Smart EMI Card, Consumer Durable Loan and Debit Card EMI
Monday to Saturday from 09:30 AM to 07:00 PM (except holidays)
1800 209 5600
Gold Loan/ Commercial Vehicles Finance Loan/ Agricultural Loan
Monday to Friday from 09:30 AM to 06:30 PM
2) For Missed Call Services
You can get instant updates on your credit card by giving a missed call on Kotak CC Customer Care’s toll-free number 1800 274 0330 through your mobile. The mobile number through which you give a missed call has to be registered with the bank.
You can use the Kotak Mahindra CC Customer Care missed call service to receive instant updates on the following queries:
Existing credit limit
The date and amount of the last payment made
Credit card due date
The total amount due as per the last statement
The remaining outstanding amount
The total outstanding amount as on date
The total minimum amount due as per last statement
3) To Block Credit Cards
Here’s what you could do if your credit card is lost or stolen:
You can report the loss or the theft by calling Kotak CC Customer Care at either 1800 209 0000 or 1860-266-2666 at the earliest
You can request the Kotak Mahindra CC Customer Care to block your credit card to prevent any fraudulent activities or unauthorised transactions
You can report such an incident online at Kotak Mahindra Bank official website.
If you report that your card is lost, you will be given a replacement at a fee of ₹100, excluding GST
Additionally, you can send an SMS to 5676788, that reads “KCCLOST <space> your credit card number’s last four digits, to block your stolen/lost credit card indefinitely
You could mail your card blocking request to email@example.com.(Video) How to Connect to Kotak 811 bank Credit Card Customer Care in 2 Minutes
Furthermore, if a credit card fraud has been committed, you could fill the Card Holder Dispute Form by downloading it from the official Kotak Mahindra Bank website.
Due to any reason, if you are unable to connect to the Kotak CC Customer Care, you can block your Kotak Credit Card on your own. You can either use mobile banking or net banking to block your credit card.
Here’s how you can block your Kotak Credit Card using mobile banking:
Go to your mobile banking app
Under ‘Service Request’ choose ‘Credit Card Requests’
Select ‘Report Lost or Damaged Card’
Here’s how you can use net banking to block your Kotak Credit Card:
Visit the net banking portal
Under ‘Service Requests’, opt for the ‘Report Lost Card’ option
4) For International Customers
If you are an NRI, you can use the international Kotak CC customer care number +91 22 6600 6022 for queries related to your Kotak Credit Card. This number is accessible 24x7 by all customers who live outside India. However, local charges will be applicable on this number.
Additionally, Kotak Mahindra Bank has toll-free contact numbers that are specific to each country. Here’s a quick glance at them:
Kotak CC Customer Care Number
1855 365 6767
800 0183 0148
How Can You Contact the Customer Care Centre?
The Kotak CC Customer Care can be contacted through the ways mentioned below:
1) Through SMS
You can send in your Kotak credit card queries from your mobile number to Kotak Mahindra CC Customer Care at either 9971056767 or 5676788. Standard SMS rates will be applicable.
Type of Query
Kotak CC Customer Care SMS Codes
Status of credit card application
CCAPP <space> your application number (13 digits)
Current credit balance
CCAVBL <space> your Kotak Credit Card Number’s last 4 digits
Current credit card amount due
CCBAL <space> your Kotak Credit Card Number’s last 4 digits
Last credit card payment received
CCPYMT <space> your Kotak Credit Card Number’s last 4 digits
Last three transactions of your credit card
CCTXN <space> your Kotak Credit Card Number’s last 4 digits
To enquire about your reward points
CCREWSPACE <space> your Kotak Credit Card Number’s last 4 digits
To generate OTP for Interactive Voice Response (IVR) payments
KOTP <space> your Kotak Credit Card Number’s last 4 digits to 9212738927
Credit card amount due as per the last statement
CCDUE <space> your Kotak Credit Card Number’s last 4 digits
Total amount spent this month using credit card
CCSPND <space> your Kotak Credit Card Number’s last 4 digits
2) Through Email
Although Kotak Mahindra Bank does not possess an official email address for customer services, you can use the email provided below to write to Kotak CC Customer Care services:
For general inquiries regarding your Kotak credit card, visit their official website.
For queries that were unresolved, kindly visit the Kotak Mahindra Bank website.
For queries related to your credit card’s security: firstname.lastname@example.org
Furthermore, you can address your concerns to Kotak Mahindra Bank’s Senior Management by emailing their senior officials at the email addresses given below:
Mr. Uday Suresh Kotak (Managing Director and Executive Vice Chairman of Kotak)
Ms. S. Ekambaram ( Consumer Banking’s Country Head)
Mr. D Kannan (Commercial Banking’s Country Head)
Mr. D. Gupta (Kotak’s Joint Managing Director)
Mr. K.V.S. Manian (Wholesale & Investment Banking’s Country Head)
3) Through Social Media
Kotak Mahindra CC Customer Care can also be contacted using the social media handles given below:
4) Through Post
You can reach out to the Kotak Mahindra CC Customer Care through their postal mail address provided below:
Kotak Mahindra Bank Limited,
P.O. Box 16344,
5) Through Chatbot Keya
Kotak Mahindra Bank’s virtual assistant Keya can be reached 24x7 to resolve your credit card concerns. You can access Chatbot Keya on both the official website as well as the app of Kotak Mahindra Bank.
Grievance Redressal System
If you are not content with the way the executives responded to your issues or if they fail to rectify your concerns, you can choose to escalate your grievance to the redressal team.
Kotak Mahindra Bank’s grievance redressal has 4 levels of grievance escalation. They are listed below:
You can choose any of the following options to file your complaint with Kotak Mahindra CC Customer Care:
Submitting the Grievance Redressal Form Online:You can submit your complaint online by submitting the form at the Kotak Mahindra Bank official website.
Make sure to highlight the query you have and provide details such as your name, email ID, contact number, customer relationship number, and so on.
Sending an Email:On logging into Kotak Mahindra Bank’s net banking portal, you can use the inbox section to send an email regarding your issues.
Calling Kotak Credit Card’s Helpline Number:You can contact the Kotak CC Customer Care at 1860 266 2666 which is operational 24x7 to resolve any queries.
Visiting the Bank’s Branch: You can visit the Kotak Mahindra Bank branch closest to you and register your grievance in person.
- Write to Kotak Bank: You can use Kotak Mahindra Bank’s postal address provided below to write to them about your concerns:
Kotak Mahindra Bank Limited,
P.O. Box 16344,
Once you file your complaint, you will receive an SMS on your contact number that will provide details of the exact duration required for your query to be resolved. If you receive an unsatisfactory response within 7 days of raising your complaint, you can move on to the next level of grievance redressal.
At the second level, you can do the following:
- Send an Email:You can send an email to the Service Assurance Centre regarding your issue by filling out the form mentioned at the Kotak Mahindra Bank website.
Provide details such as your email ID, contact number, latest service request number and so on.
- Send the Grievance Redressal Form by Post:You can download the grievance redressal form and fill it out in the language you prefer. Enter details like date, branch, name, account type, contact details, CRN number and so on. Sign the grievance form and post it to the postal address given below:
Kotak Mahindra Bank Limited,
Service Quality, 4th Floor,
Building No. 21,
Kotak Infiniti, Infinity Park,
Off. Western Express Highway,
General AK Vaidya Marg,
You should receive a response within 5 business days. If the response you receive is unsatisfactory, you can raise the grievance to the next level.
At the third level, here’s what you should do:
- Send an Email:You can email your grievance to Kotak Mahindra Bank’s Nodal Officer by filling out the form provided at the official Kotak Bank website.
You can contact the Nodal Officer at (080) 6942 8500 between 10:00 AM and 06:00 PM from Monday to Friday through your mobile number registered with the bank.
If you wish to write to the Nodal Officer, you can use the postal address mentioned below:
The Nodal Officer,
Kotak Infiniti, 4th floor,
Zone-4, Building No. 21,
General AK Vaidya Marg,
You should ideally receive a response to your concern within 5 business days. However, if you fail to receive any satisfactory response, you can escalate your concern to the next level.
The fourth level is grievance redressal’s final stage. You can do the following:
- Send an Email: You can send an email to Kotak Mahindra Bank’s Principal Nodal Officer regarding your credit card issues by filling out the form at the Kotak Bank official website.
Alternatively, you can reach out to the Principal Nodal Officer by contacting 080 6942 8600 from Monday to Friday between 10:00 AM and 06:00 PM.
Furthermore, you can write to the Principal Nodal Officer by using the postal address given below:
Principal Nodal Officer,
Kotak Infiniti, 4th floor,
Zone-I, Building No. 21,
General AK Vaidya Marg,
If you still receive an unsatisfactory response, you can directly reach out to the Banking Ombudsman. Since you approached the bank about your complaint first, the Banking Ombudsman will only respond after 30 days.
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You can call 1860 266 2666 and check the outstanding balance on your credit card.What is the email id for kotak mahindra credit card? ›
|Banking Service||Email ID|
|Kotak Credit Cardemail@example.com|
|Kotak General Insurancefirstname.lastname@example.org|
|Kotak Life l Insuranceemail@example.com|
|Kotak Car Financefirstname.lastname@example.org|
You can call 1860 266 2666 and check the outstanding balance on your credit card.How do I contact Kotak Prime customer care? ›
Call us. In case of any queries, please contact us in any of the following ways: Call us toll free on 1800 2095 732. Email us at Kprime.email@example.com.Why my Kotak credit card is not approved? ›
If your credit score is too low, then your credit card will be rejected. It is best to check your credit score before you apply for a credit card and create your credit profile and know where you stand with respect to credit. This way if your score is low you can improve your score before applying.Can you email credit card info? ›
You should never send your credit card info by email. Of all the ways you can transfer information to another person on the internet, email is the most likely to be compromised. The recipient can forward your credit card info to another person, or somebody can access their email account.How can I get my credit card details online? ›
Online: Card issuers usually send credit card statement to your registered email ID on the same date every month, which is known as the billing date. Another way to access your credit card statement online is by logging into your bank's net banking portal.Can I check my credit card details? ›
Call the Card Issuer
You can call the number on the back of a credit card to access any information from the card issuer directly. Usually, the automated menu is enough to get the basic information about your balance.
If you have registered your credit card with internet banking, you can easily get all your card details, including the credit card number, by logging in to your internet banking account. You can find a 16-digit number under the 'My Account' section and this sixteen-digit number is your credit card number.How can I call Kotak customer care from outside India? ›
When dialing from abroad the banking and credit card numbers will not get connected and to call our 24*7 customer service from any country outside India, please use either the abroad helpline number (+91 22 6204 2001), which is chargeable*** or the below country specific toll free numbers. * Local Call Rates Apply.
Through Kotak credit card customer care: Any Kotak Credit Card holder looking to cancel their card can directly call the Kotak Credit Card customer care number at 1860 266 0811 and lodge an official request to the customer card executive for cancellation of their card.What is 6 digit PIN in Kotak? ›
You can regenerate your 6-digit Kotak Debit Card PIN by: Logging in to net banking at www.kotak.com (Click on Banking -> Debit Card -> Regenerate Debit Card Pin) Logging in to Kotak Mobile Banking App (Click on Service Request -> Debit Card Requests -> Select -> Regenerate PIN)What will be the credit limit of Kotak credit card? ›
The maximum credit limit of the card is Rs. 12 lakhs. It is a free-for-life credit card with no joining fee or annual fee. Apply easily for the credit card online on Kotak Bank's mobile banking app.How long until my credit card is approved? ›
How long does it take to get approved for a credit card? Credit card issuers are required by law to respond within 30 days, but online applications may be approved in a few minutes.How many days it will take to get Kotak credit card approval? ›
If you do not have any of these details mentioned above, request you to call our 24x7 helpline number 18602662666 (Local Call Charges Applicable). Please note : It takes minimum 15 working days for processing the credit card application from the date of receipt of complete application in all respect.Should I text or email credit card info? ›
You should never send credit card info by text. There are too many risks involved with sending credit card info through text, including phone theft and cyberattacks. Think about the consequences of a stolen credit card before sending your private info through a text message.Is it illegal to email a credit card number? ›
PCI DSS Requirement 4.2 states that credit card information must not be captured, transmitted, or stored via end-user messaging technologies (like email). Here's why: email leaves trails of unencrypted credit card numbers in inboxes, trashes, web browser caches, etc.Can someone steal your credit card information? ›
If you have provided your credit card information to a trusted company (such as an online retailer, subscription service or financial institution), and that company gets hacked, your information may be vulnerable to fraudulent activity or potential stolen identity.
Managing Director & CEO
Mr. Uday Kotak, aged 62 years, holds a Bachelor's degree in Commerce and a MMS degree from Jamnalal Bajaj Institute of Management Studies, Mumbai and was appointed as a Director on 21st November, 1985. He is the Managing Director & CEO of the Bank and also its promoter.
Kotak CRN Number Through Credit/Debit Card
So to find the CRN Number, you need your debit or the credit card. Now, if you opened your bank account directly in Kotak Mahindra Bank then you can find the CRN Number just below your name on the credit or debit card. It would be an 8 digit number.
Kotak 811 is a zero balance digital account which offers interest rate of up to 4%* p.a.. Download the Kotak Mobile Banking App or visit Kotak Website to open your Kotak 811 account. Register using your Aadhaar number*, PAN and other basic details. It will only take a few minutes!How can I get my credit card details without a card? ›
To find your credit card number without the card, try looking for it on your monthly statement. Some credit card companies will disclose the full number on their statement. However, there are issuers that will only show the last 4 digits.How can I get my card details without my card? ›
Check Your Bank Statement
If you have a physical copy of your bank statement, you can find your debit card number printed at the bottom of the page. Usually, it will be listed after the account number and before the expiration date.
It is not possible to find your CVV number online. Since the purpose of the CVV code is to safeguard your identity and card information, it cannot be searched online. You have to physically check your card for the CVV code.Can I see all credit cards in my name? ›
Your credit report will display every open account in your name, from bank accounts to credit cards and so much more. Every year, you can request one free copy of your credit reports from each of the three nationwide credit bureaus. All you have to do is go online and visit www.annualcreditreport.com.How do I check my Visa credit card balance? ›
- Open the credit card issuer's website or mobile app.
- Enter your username and password and click the button to log in.
- View your account details page to see your current credit card balance.
The Credit Card Identification Code, or "Card Code," is a 3 or 4 digit Security code that is printed on the back of credit cards in reverse italics in the card signature panel (or on the front for American Express cards).How can I use Kotak credit card internationally? ›
- Login to Kotak Mobile Banking App.
- In 'Service Requests' select 'Debit Card'
- Choose 'Card Control'
- Scroll and select your Debit Card Number.
- Choose International/Domestic Controls.
- International Usage should be On.
For institutions and high net worth individuals outside India, Kotak International Business offers asset management through a range of offshore funds with specific advisory and discretionary investment management services.What is NRI customer care number Kotak Mahindra Bank? ›
For assistance, call our Customer Contact Center at +91 22 6204 2001 if overseas.
You can't close a credit card with an outstanding balance. In case, you want to close the credit card, you will have to clear the balance that may be on the card. Will closing a credit card affect your credit score? Closing a credit card might affect your credit score.What happens if I close all my credit cards? ›
Closing a credit card could change your debt to credit utilization ratio, which may impact credit scores. Closing a credit card account you've had for a long time may impact the length of your credit history. Paid-off credit cards that aren't used for a certain period of time may be closed by the lender.Can we deactivate credit card? ›
You can deactivate your credit card by contacting your bank/credit card issuing company either via their customer service staff, post or email. You can also deactivate your credit card by visiting the bank's official website.How can I know my Kotak credit card PIN number? ›
- Visit Kotak Mahindra net banking login page.
- Enter your CRN / Customer ID and password to login to your account.
- From the main menu, select 'Credit Cards'
- Select 'Change or Create 6-Digit Chip Credit Card / ATM PIN' from the dropdown.
Unlike most other bank credit cards that have 4 digits, Kotak Mahindra Bank Credit Card PIN has 6 digits.How many digits is Kotak credit card PIN? ›
Credit card pin is a unique 6-digit number that is issued with your credit card.Is 50000 credit card limit good? ›
Yes, a $50,000 credit limit is very good, as it is well above the average credit limit in America. The average credit card limit overall is around $13,000, and people who have limits as high as $50,000 typically have good to excellent credit, a high income and little to no existing debt.Can I use 100% limit of credit card? ›
Using up your entire credit card limit
A credit utilisation ratio of more than 35% can reduce your credit score. This means that if your credit utilisation ratio is 100%, it can lower your credit score.
Maria Adams, Credit Cards Moderator
The highest credit card limit you can get is over $100,000 according to anecdotes from credit card holders. But like most credit cards in general, even the highest-limit credit cards will only list minimum spending limits in their terms.
If your goal is to get or maintain a good credit score, two to three credit card accounts, in addition to other types of credit, are generally recommended. This combination may help you improve your credit mix. Lenders and creditors like to see a wide variety of credit types on your credit report.
7-10 Days Status Message
A 7-10 day message typically means that your application has been denied.
So, with an instant credit card, you can apply, get approved and start using your credit card within minutes or the same day.What is Kotak credit card status? ›
To know how to check credit card application status, follow these steps: Visit https://www.kotak.com/en/transaction-services/track-application.html. To track your credit card application status, select – Credit Card. Select an identifier from – Mobile number and DOB / Application Form Number / Form Number.How do I know if my credit card got approved? ›
How will I know if my credit card application has been approved or rejected? After the bank goes through all the details you have provided, you will receive an email, SMS, or a letter from the bank stating whether or not your application has been approved or rejected.What does application approved mean in Kotak credit card? ›
Your application is approved once you find 'approved' as your application status. However, you may have to wait a little more to get your card. Once the processing is done and the approval is in place, the bank will make your card ready and will dispatch it to your correspondence address.How can I send email to Kotak Mahindra Bank? ›
- Kotak Mahindra Bank. Click here to write to us.
- Kotak Credit Card. Click here to write to us.
- Kotak Loan. Click here to write to us.
- Click here to write to us.
- Click here to write to us.
- Kotak Securities. firstname.lastname@example.org.
- Kotak Car Finance. email@example.com.
- Kotak SME Banking.
- Go to the online merchant page and enter your Card details.
- Click on 'Generate an OTP' option.
- A 6-digit OTP will be sent to your registered mobile number/e-mail ID.
- Enter the OTP in the space provided.
Here's the process listed out for you. Through Kotak credit card customer care: Any Kotak Credit Card holder looking to cancel their card can directly call the Kotak Credit Card customer care number at 1860 266 0811 and lodge an official request to the customer card executive for cancellation of their card.How can I close my Kotak credit card by mail? ›
You could mail your card blocking request to firstname.lastname@example.org.How do you send a formal email to a bank? ›
If you know your bank manager, you can write to him / her by name. (Dear Mr / Ms XX and end Yours sincerely). If you don't know the name, write “Dear Sir / Madam” and end “Yours faithfully”.
No, it is not safe to send bank details by email. Emails are unencrypted, meaning hackers can easily get access to your account information. You also expose yourself to risk if you are sending your bank details to scammers.Is it possible to send OTP via email? ›
The Email OTP method enables you to authenticate using the one-time password (OTP) that is sent to the registered email address. When you try to authenticate on any device, the server sends an email to the registered email address with the OTP. You can use this OTP for single authentication within a short time frame.How do I email bank for not receiving OTP? ›
I am writing to let you know that I need to get OTPs on the registered cellphone number for my bank account. My full account information is included in this letter. Since OTP is necessary for both NEFT and online transactions, please check into the situation and execute my application as soon as possible.Which bank allows OTP on email? ›
The State Bank of India (SBI) has increased the security of online transactions by introducing email OTP authentication in an effort to give their online customers greater protection and safety.How do I permanently close my credit card account? ›
- Pay off any remaining balance.
- Redeem any rewards.
- Call your bank.
- Send a cancellation letter.
- Check your credit report.
- Destroy your old card.
A credit card can be canceled without harming your credit score. To avoid damage to your credit score, paying down credit card balances first (not just the one you're canceling) is key. Closing a charge card won't affect your credit history (history is a factor in your overall credit score).Is there a way to cancel my credit card? ›
- Pay off balance. Pay off your entire balance before you close your credit card to avoid accidentally incurring additional fees. ...
- Use rewards. Be sure to redeem any rewards that haven't been used on your account. ...
- Call issuer. ...
- Check your credit report. ...
- Destroy card.
Closing credit card accounts can have an adverse effect on your credit score, mostly because it decreases your credit utilization. Keeping cards open, even when they are barely in use, can be beneficial because it keeps your history of payment and age of the oldest credit account positive.How do I cancel a credit card that was never activated? ›
To cancel a credit card proactively, you can call your credit card's customer service line and inform them that you want to close your account. First, confirm with the customer service rep that there aren't any fees associated with canceling.Does closing a credit card affect cibil score? ›
It is generally advised that you should not close your credit card account. Doing so may have an adverse effect on your credit score. Furthermore, closing credit cards can also increase your credit utilisation ratio, which would decrease your CIBIL score.